I purchased a ticket for Pegasus Airlines’ 16.12.2025 Baku–Bodrum flight through Enuygun.com with the reservation code 1GRVUL, paying a total of ₺9,993.98. After my flight was canceled, a refund was issued, but nearly 50% of the amount I paid was deducted, and only ₺4,732.47 was returned to my account. Neither Pegasus nor Enuygun provided any information about this significant deduction—no email, SMS, or in-app explanation was given. I find it both unfair and highly problematic for consumers that such a large amount was deducted without my approval or any clear notification. I request a clear written explanation detailing which items and rules this deduction is based on, and if the deduction is unjustified, I demand that the missing refund amount be paid to me in full without delay.
On November 5, 2025, I purchased an economy class flight ticket from Pegasus Airlines for the Istanbul–Germany route through the Obilet app. On November 6, 2025, more than 14 days before the flight, I canceled my ticket. The PNR number of the ticket is 1FMJEB. I completed the cancellation through th...
On June 24, 2025, I purchased a Damascus to Istanbul flight ticket for ₺27,177 through Enuygun. Due to the Israel-Iran conflict, all flights were subsequently canceled by Ajet. On July 2, 2025, I submitted a refund request. However, the agency I purchased the ticket from intends to deduct approximat...
On September 11, 2025 (Thursday), I purchased a ticket through Enuygun.com for two passengers on Pegasus Airlines, scheduled for September 14, 2025 (Sunday) at 08:35 AM, from Istanbul Airport to Izmir Adnan Menderes Airport. At the time of purchase, my PNR number was 182EUH. However, when I checked...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
On 13.08.2025, I purchased a Pegasus Airlines ticket via tr.mytrip.com for the flight from Nürnberg to Sabiha Gökçen Airport on 25.11.2025 at 14:00. My order number is 1086-074-753 and my PNR code is 148WHQ. The total cost was 3.369,04₺. Due to a change in travel plans, I canceled the ticket only 6...
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