Eneba sold me a key that was already used, how can I demand a refund?

On January 30, 2026, I purchased a gift card from Eneba, but when I attempted to redeem it, I discovered that the code had already been used. I am based in Nigeria and tried to redeem the code through Cardtonic, where it was confirmed that the gift card was invalid because it had been previously red...

I purchased a Roblox gift card from Eneba on 18.01 with order number o-y4qyrae for 12,10 €. When I tried to redeem the code on Roblox, it did not work. Because of this, I opened a support ticket with Eneba, but I have not received any response from customer support for about a week. I am disappointe...

I purchased a Steam game key for Arc Raiders from Eneba approximately one month ago under the order number o-ya3zata. When I tried to activate the key on Steam, I received a message stating that the key had already been used, and I was therefore unable to add the game to my account. After noticing t...

I made a purchase worth 150 USDT on the Eneba website. Later, I was told that the order was canceled and that my payment had never reached them. I asked my bank for confirmation, and they provided me with an account statement showing that the money had indeed left my account and was successfully del...

Please help me — I purchased PUBG Mobile UC, but it never arrived in my game account. I contacted the customer service but ai bot repeated to send the same automated responses. I already made the payment, but the UC has not been delivered. I request urgent assistance to resolve this issue and to rec...

I purchased PUBG Mobile UC through Eneba, and the payment was successfully charged to my card. The app confirmed the transaction, but even after a full week, the UC has still not been delivered. I actually purchased it twice within the same hour, and neither of the UC packages showed up in my accoun...

I purchased a $200 Razer Gold code from Eneba, but the code they sent me was only 14 characters long, while Razer Gold requires a 16-character code (XXXX-XXXX-XXXX-XXXX). Since the code was incomplete, I received a “Invalid Code” error when I tried to redeem it. I contacted Eneba’s support team and...

I purchased PUBG Mobile UC from Eneba.com, but the UC never arrived, even though they charged my card. I have been trying to get a resolution for two weeks, either by receiving my UC or getting a refund, but nothing has been done. If they didn’t have the product, why did they take my money in the f...