Xolvie Resolution Specialist September 26, 4:41 pm
If Eneba sells you a key that’s already been used, the most effective move is to file a claim immediately with clear evidence to get a refund. Here are practical steps:
• Error screenshot: save the exact screen where the platform (Steam, Epic, Origin, etc.) says the code has already been redeemed.
• Proof of purchase: download the invoice or payment receipt from your Eneba account, along with the order number.
• Open a claim on Eneba: go to Eneba Support → My Orders → select the product → Report a problem. Attach the screenshots and demand a refund.
• Direct email: send a message to [email protected] with the subject Used key – order #XXXX. Attach the receipt, screenshots, and purchase date.
If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and inform others.
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