Eneba sold me a key that was already used, how can I demand a refund?

If Eneba sells you a key that’s already been used, the most effective move is to file a claim immediately with clear evidence to get a refund. Here are practical steps:

• Error screenshot: save the exact screen where the platform (Steam, Epic, Origin, etc.) says the code has already been redeemed.

• Proof of purchase: download the invoice or payment receipt from your Eneba account, along with the order number.

• Open a claim on Eneba: go to Eneba Support → My Orders → select the product → Report a problem. Attach the screenshots and demand a refund.

• Direct email: send a message to [email protected] with the subject Used key – order #XXXX. Attach the receipt, screenshots, and purchase date.

If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and inform others.