Xolvie Resolution Specialist26 Eylül 2025 13:41
If Eneba sells you a key that’s already been used, the most effective move is to file a claim immediately with clear evidence to get a refund. Here are practical steps:
• Error screenshot: save the exact screen where the platform (Steam, Epic, Origin, etc.) says the code has already been redeemed.
• Proof of purchase: download the invoice or payment receipt from your Eneba account, along with the order number.
• Open a claim on Eneba: go to Eneba Support → My Orders → select the product → Report a problem. Attach the screenshots and demand a refund.
• Direct email: send a message to [email protected] with the subject Used key – order #XXXX. Attach the receipt, screenshots, and purchase date.
If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and inform others.
Vote
Related Complaints
Eneba Seller Scam: WinOLS 5.7 Paid 145$ for Free Link, Refund Needed
August 22 1:33 AM
My complaint is about a seller I dealt with through Eneba regarding the WinOLS 5.7 program. I found this seller’s advert... on Facebook, where he clearly claimed to sell a full, lifetime‑activated WinOLS 5.7 version. When I contacted him via WhatsApp, he told me that instead of 400 dollars he would red
Eneba Verification Scam Purchase – Refund Request
July 19 5:08 PM
I made a purchase on Eneba for 413.88 THB using TrueMoney Wallet with order number 1774955329998 / O260719200111650YN6B.... This purchase was not made with the genuine intention to use the product, but as part of a so‑called “verification” requested by a third party. They told me to buy the product fro
Eneba Sold Me a Steam Gift Card That Was Already Redeemed
July 5 11:15 PM
I purchased a Steam gift card code from Eneba on 03 July 2026 at 04:27 UTC. The order number of this purchase is o-y6bnh...6a. I paid a total of €22.42 using PayPal Pay Later. When I tried to redeem the code on Steam, I received a message stating that the code had already been used. To clarify the situ
Eneba Has Not Resolved My Apple Gift Card Redemption Issue
June 18 11:06 AM
Yesterday, I purchased a $199 Apple Gift Card from the Eneba website. When I tried to redeem the gift card to my Apple a...ccount, I repeatedly received the message "Redemption Failed," and the code is not accepted under any circumstances. I contacted both Apple Support and Eneba Customer Support, but
Eneba Sold Me an Invalid Steam Wallet Code and Denied My Refund
June 8 8:47 PM
On June 7, 2026, at approximately 4:08 AM, I purchased a Steam Wallet code from Eneba under order number o-y7xf84o for a...pproximately $34 (original purchase amount: ₺1,599.37). Shortly after receiving the code, I attempted to redeem it on my own Steam account. The redemption failed immediately, and I
Eneba Not Issuing Refund For Key Not Working
June 2 7:08 PM
On 28/05/2026, I purchased a “Fortnite – 2800 V-Bucks (PS4/PS5) PSN Key UNITED KINGDOM” from Eneba for my UK-registered ...PlayStation account. The code provided has never worked despite my trying to redeem it multiple times exactly as instructed. Immediately after the purchase I contacted Eneba suppor
Complaint Of Eneba - Gift Card Not Working And No Support Suitable
March 6 6:35 PM
I purchased a Valorant points gift card via Eneba on 01/03/2026 to use on my Riot/Valorant account registered in Portuga...l. The product was also listed on Eneba as being for Portugal. On the same day, 01/03/2026, I tried to redeem the code, but it did not work and could not be activated on my account
Eneba Gift Card Code Invalid When Redeemed Through Cardtonic
February 7 3:20 AM
On January 30, 2026, I purchased a gift card from Eneba, but when I attempted to redeem it, I discovered that the code h...ad already been used. I am based in Nigeria and tried to redeem the code through Cardtonic, where it was confirmed that the gift card was invalid because it had been previously red
Eneba Giftcard Not Working, Support Not Answering
January 23 11:18 PM
I purchased a Roblox gift card from Eneba on 18.01 with order number o-y4qyrae for 12,10 €. When I tried to redeem the c...ode on Roblox, it did not work. Because of this, I opened a support ticket with Eneba, but I have not received any response from customer support for about a week. I am disappointe
Bought Gift Card From Eneba And As Already Redeemed
January 16 11:52 AM
Today I purchased a gift card through the Eneba website, but when I tried to use it, I discovered that the code had alre...ady been redeemed before I bought it. This means the product I received is unusable and not as described. My order reference on the Eneba website is o-y4m61xy. I have not yet been
Eneba Ignored My Support Ticket After Selling a Previously Used Steam Key
December 9, 2025 8:23 PM
I purchased a Steam game key for Arc Raiders from Eneba approximately one month ago under the order number o-ya3zata. Wh...en I tried to activate the key on Steam, I received a message stating that the key had already been used, and I was therefore unable to add the game to my account. After noticing t
Eneba 150 USDT Purchase Canceled, Refund Still Missing
July 17, 2025 8:38 PM
I made a purchase worth 150 USDT on the Eneba website. Later, I was told that the order was canceled and that my payment... had never reached them. I asked my bank for confirmation, and they provided me with an account statement showing that the money had indeed left my account and was successfully del
PUBG Mobile UC Not Received After Payment Complaint
March 30, 2025 1:57 AM
Please help me — I purchased PUBG Mobile UC, but it never arrived in my game account. I contacted the customer service b...ut ai bot repeated to send the same automated responses. I already made the payment, but the UC has not been delivered. I request urgent assistance to resolve this issue and to rec
PUBG Mobile UC Not Delivered After Eneba Payment Complaint
March 3, 2025 11:29 PM
I purchased PUBG Mobile UC through Eneba, and the payment was successfully charged to my card. The app confirmed the tra...nsaction, but even after a full week, the UC has still not been delivered. I actually purchased it twice within the same hour, and neither of the UC packages showed up in my accoun
Eneba Sold Me an Invalid Razer Gold Code & Refuses to Help
July 11, 2024 2:35 PM
I purchased a $200 Razer Gold code from Eneba, but the code they sent me was only 14 characters long, while Razer Gold r...equires a 16-character code (XXXX-XXXX-XXXX-XXXX). Since the code was incomplete, I received a “Invalid Code” error when I tried to redeem it. I contacted Eneba’s support team and
Eneba.com Took My Money but Didn’t Deliver PUBG Mobile UC
January 9, 2024 4:26 PM
I purchased PUBG Mobile UC from Eneba.com, but the UC never arrived, even though they charged my card. I have been tryin...g to get a resolution for two weeks, either by receiving my UC or getting a refund, but nothing has been done. If they didn’t have the product, why did they take my money in the f
Eneba
View All Complaints