Eneba suspended my account after a code dispute, how can I recover access?

If Eneba suspends your account after a code dispute, the most effective step is to file a formal claim and show that you acted in good faith. Here are practical steps:

• Check your email: Eneba usually sends a suspension notice with a case number. Download and save it as evidence.

• Direct contact: write to [email protected] with the subject Account suspended after dispute – review request. Attach proof of purchase, screenshots of the invalid code error, and the dispute details.

• Argue good faith: explain that the suspension happened because you claimed an invalid code, and that you followed official payment channels (PayPal/bank).

• Request reinstatement: ask for an immediate review of your account or at least temporary access to recover past keys and invoices.

• Additional evidence: attach your support history and documentation from your bank or PayPal supporting your claim.

• Escalate if no response: if there’s no resolution, contact your payment provider and include the unfair suspension as part of your claim.

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