When Eneba advertises “instant” codes and they don’t arrive by email, the most effective move is to retrieve access from your account and formally record your claim.
Here are practical steps:
• Check your Eneba account: go to My Orders while logged in. Often the key appears there even if it doesn’t arrive by email.
• Look in spam folders: check spam/promotions for an email titled Your Eneba Order. Take a screenshot if it doesn’t appear.
• Support ticket: from the order, click Report a problem and choose Key not received. Attach the payment confirmation.
• Direct email: write to [email protected] with the subject Instant key not delivered – order #XXXX. Include proof of payment and a screenshot of the order status.
• Payment method: if there’s no response, open a PayPal dispute or request a chargeback with your bank, since the service wasn’t delivered.
• Evidence log: keep invoices, screenshots, and emails to strengthen your claim.
If none of the above works, please share your experience. You can also file a complaint on our Xolvie website.
Related Complaints
Eneba Steam Gift Card Not Delivered After ₺868 Payment
About one hour ago, I purchased a Steam Wallet Gift Card 15 USD Steam KEY (United States) through Eneba. I completed the payment using my bank card, and a total of ₺868.31 was withdrawn from my account. However, the purchase was never completed, and I did not receive the gift card. My order number i...
Eneba iTunes Gift Card Not Delivered After $50 Payment

On February 15, I purchased a $50 iTunes Gift Card through the Eneba website using my credit card. The payment was charged, but the gift card was never delivered to me. My order number is: o-yu9tkfo. Immediately after the transaction, I filed a dispute both through the site and with my bank. Eneba n...
Eneba Binance Gift Card Not Delivered, Payment Taken
I purchased a Binance Gift Card from the Eneba website, and the payment was successfully withdrawn from my bank account. However, Eneba marked the payment as “failed” and did not provide me with the code. On top of that, no refund has been issued back to my account. This means I lost my money and ne...
Eneba iTunes Gift Card Not Delivered After ₺530 Payment

Today I purchased a product — App Store and iTunes game cards — and made a payment of ₺530 from my own Ziraat Bank account via Eneba and Payguru using an IBAN transfer. I reported the issue to support and provided my email, phone number, and other details. My full name is already listed in the payme...
PUBG Mobile UC Not Delivered After Eneba Payment Complaint

I purchased PUBG Mobile UC through Eneba, and the payment was successfully charged to my card. The app confirmed the transaction, but even after a full week, the UC has still not been delivered. I actually purchased it twice within the same hour, and neither of the UC packages showed up in my accoun...
Eneba Didn’t Deliver My Purchased Product

I’ve purchased from Eneba before without any issues, but recently, my orders have not been delivered. I bought a product, but instead of receiving it in my account, I only got an email confirmation. This has now happened twice, and despite waiting, the product never arrived. I contacted support, but...
Eneba.com Charged My Card for Binance Gift Card but Didn’t Deliver

I attempted to purchase a Binance gift card on Eneba.com, selecting the credit/debit card option and completing the 3D Secure payment process without any issues. The system confirmed my input and processed the transaction, but after a short delay, I received a message stating "payment failed." Howev...

