Eneba allows sellers who deliver wrong keys, how can I file a claim about this?

When a seller on Eneba delivers the wrong keys, the most effective step is to file a claim within the platform with evidence and demand a refund or replacement. Here are practical steps:

• Screenshot of the wrong key: save the screen showing that the code doesn’t match the game or DLC you purchased. Also include your order confirmation.

• Order invoice: download the proof of purchase from your Eneba profile. Note the order number and payment date.

• Claim on Eneba: go to Eneba → Support → My Orders → select the product → Report a problem. Attach the proof of purchase and the evidence of the error.

• Direct email: write to [email protected] with the subject Wrong key – order #XXXX. Explain the case and demand either a refund or the correct key.

If you don’t receive a solution, file a complaint on Xolvie to connect with others and find support.