I received the standard version instead of the special edition I bought on Eneba, how can I demand the correct one?

When Eneba delivers the standard version instead of the special edition you bought, the most effective move is to file a claim with clear evidence to demand the correct edition or a refund.

Here are practical steps:

• Offer screenshot: save the Eneba product page showing you purchased the special edition. If you don’t have it, check your history or browser cache.

• Order invoice: download the receipt from your Eneba account, including the order number and date.

• Proof of the error: open the game on the platform (Steam, Epic, etc.) and take screenshots showing it appears as the standard version without the included extras.

• Support claim: go to Eneba → Support → My Orders → select the product → Report a problem. Attach the listing, invoice, and proof of the error.

If the issue remains unresolved, consider filing a complaint on Xolvie find resolution.