Xolvie Resolution Specialist September 26, 4:43 pm
When Eneba delivers the standard version instead of the special edition you bought, the most effective move is to file a claim with clear evidence to demand the correct edition or a refund.
Here are practical steps:
• Offer screenshot: save the Eneba product page showing you purchased the special edition. If you don’t have it, check your history or browser cache.
• Order invoice: download the receipt from your Eneba account, including the order number and date.
• Proof of the error: open the game on the platform (Steam, Epic, etc.) and take screenshots showing it appears as the standard version without the included extras.
• Support claim: go to Eneba → Support → My Orders → select the product → Report a problem. Attach the listing, invoice, and proof of the error.
If the issue remains unresolved, consider filing a complaint on Xolvie find resolution.
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Eneba Sold Me a PC Game Pass Code That Doesn’t Work on Xbox Series X
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