Key purchased on Eneba shows as ‘already redeemed,’ how can I handle this situation?
2 Display
Xolvie Resolution Specialist September 26, 4:42 pm
If an Eneba key shows as “already redeemed,” the most effective approach is to file a claim with direct evidence and demand a refund or replacement. Here are practical steps:
• Error screenshot: save the screen from the platform (Steam, Epic, Origin, etc.) indicating the key has already been used.
• Invoice and order: download the proof of purchase from your Eneba account with the order number and payment date.
• Open an official claim: go to Eneba Support → My Orders → select the product → Report a problem. Attach the receipt and the error screenshot.
• Direct email: write to [email protected] with the subject Already redeemed key – order #XXXX. Explicitly request a refund or a new working code.
If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and inform others.
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