Eneba Support Has Not Resolved My Underpaid Bank Transfer

I wanted to purchase a PlayStation Store gift card through Eneba. I paid by bank transfer from my Garanti Bank account, but I accidentally sent $98 instead of the required $99, making my payment approximately $0.42 short. The required amount was ₺4,645.23, but I mistakenly transferred ₺4,625.23. I also included my order number in the transfer description.

I made the payment today, and about an hour later I contacted Eneba's support team. They asked me for my order number, the total amount I intended to send, the sender's full name exactly as it appears on my bank account, and the bank transfer reference number. I provided all of the requested information. Despite this, I have not received any solution, and the money I transferred has not been credited to my account or wallet.

I request that the amount I mistakenly transferred be credited to my Eneba Wallet. Since both my payment receipt and my order details clearly verify the transaction, I ask that the funds I sent be added to my Eneba Wallet as soon as possible so that this issue can be resolved.