Eneba Complaint And Refund

I live in Azerbaijan and on 7 October 2026 I made a PayPal payment of about €102 to Eneba through my PayPal account for a digital product. I had found the seller on Facebook and he told me he would sell me a program in exchange for this payment. After I completed the PayPal payment to Eneba, the seller stopped responding to my messages and I could no longer reach him. I have WhatsApp chat records that clearly show the seller’s promise before the payment and that he disappeared right after receiving the money. I did not receive any usable program or service in return for this payment. I consider this situation to be fraud and I am asking PayPal to investigate this transaction and help me recover my money. I request a full refund of the payment I made and the cancellation of this fraudulent transaction through buyer protection, and I would like information about the result of the investigation.