Eneba Digital Gift Card Was Purchased by Mistake and Never Used

I purchased a digital gift card/code through Eneba.com using Gold Roze on September 21. I later realized that I had purchased the wrong card. I never used the code, and no purchases or other transactions were made using the card balance.

I also have another charge of $20 from September 15 that I believe may have been an additional or unauthorized payment related to Gold Roze. I have not received any information explaining what this second payment was for or why it was charged.

I request that the incorrectly purchased and completely unused $26 digital gift card be canceled and fully refunded. I also request that the $20 payment from September 15 be investigated and, if it was charged incorrectly or without justification, that this amount also be refunded to me. I kindly request that my payments and orders be thoroughly reviewed and that the issue be resolved.