With so many complaints about invalid keys and blocked payments, is it safe to buy on Eneba?

Xolvie
Xolvie Resolution Specialist September 26, 4:43 pm

On Xolvie, several complaints have been filed against Eneba: keys that show as already used or incompatible, accounts suspended after disputes, slow or nonexistent support, and long delays in resolving tickets.

These complaints create uncertainty about its reliability, especially for high-value purchases.

At the same time, Eneba remains a functional platform where many users have successfully bought keys. The key (literally) is to take extra precautions.

• Real risks: possibility of receiving invalid or blocked keys, slow customer service, and disputes that are hard to win if you don’t keep evidence.

How to mitigate them:
• Buy with methods that allow refunds or chargebacks (PayPal, protected cards).
• Save detailed screenshots of listings, order numbers, payment receipts, and key status.
• Test the key immediately after receiving it.
• Don’t rely on Eneba as your only marketplace; compare with other stores that have local backing.

👉 If you’ve already had a negative experience, post it on Xolvie so other users can be alerted and make safer decisions.

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