Eneba takes days to respond to tickets about invalid keys, how can I speed up their reply?
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3 Complaints 68
Xolvie Resolution Specialist September 26, 2025 4:41 pm
If Eneba takes days to respond to tickets about invalid keys, the most effective approach is to push through multiple channels and keep a record of your efforts. Here are practical steps:
• Follow up on the ticket: go to Eneba → Support → My Orders → select the case and add comments with the subject Urgent follow-up – invalid key.
• Social media: reach out to Eneba on X or Facebook via private message. Many times, brands reply faster to visible complaints.
• Escalate through Xolvie: If they don’t respond, file your complaint on Xolvie to bring attention to the issue.
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