Eneba Sold Me a Google Play Gift Card I Cannot Redeem

I purchased a Google Play gift card code through Eneba. When I tried to redeem the code on my Google Play account on August 16, 2026, the system repeatedly displayed a message stating that more information was required. Even though I provided all the requested information completely and accurately, the code was still not accepted.

After experiencing this issue, I contacted both Eneba and Google Play. I was simply told that I needed to wait. However, I do not have time to keep waiting because I expect to be able to use the product I purchased without problems within a reasonable amount of time.

I expect Eneba to immediately provide me with a new, working Google Play code. If the replacement code also does not work, I request a full refund without any further delay or loss of time.