I’ve purchased many Einhell products in the past, but this is the first time I’ve encountered an issue. If I had known the company wouldn’t stand behind their product, I wouldn’t have bought from them. The filter latch of my Einhell TE-SV 18 Li cordless vacuum broke, and I wanted to order the part. After explaining the situation, I was told that the part could only be bought with the main body, which I then ordered. It took three weeks for the order to arrive, and when it did, the part I needed wasn’t included.
When I reported the issue, they blamed me at first, but after reviewing the communication, they admitted I was right. They asked me to send the vacuum back to them, and they would fix it. I sent it in three weeks ago and have heard nothing since. I don’t have the vacuum or any updates. I will be filing a formal complaint if this isn’t resolved soon.
I purchased a Karcher cordless vacuum cleaner and was initially satisfied with its performance. However, after just a few months of use, one of its parts broke. Since then, I have been trying to contact Karcher’s customer service via their website and phone calls, but all I hear is “we will get back...
I bought a vacuum cleaner from the Einhell brand called TE-VC 18 Solo. The product's motor stopped working. When I tried to get a spare part, they said they had it in stock. But they're selling the $150 motor for ₺900 without offering any warranty. I really need to stress how crucial this issue is. ...
Hello, the tabs on the filter insertion part of the Einhell brand rechargeable vacuum cleaner I bought on April 14, 2023, broke within 5 months. I purchased the same product in 2018, and after using it for 4-5 years, the motor burned out. That's when I decided to buy this new product. Interestingly,...
Our vacuum cleaner, which we bought on July 22, 2023 and is still under warranty, broke after only a month of use. The attachment's movable mechanism stopped rotating, and the front light stopped working. After that, I contacted the service, who told me to bring it back in 20 days. After 20 days, I ...
I gotta get something off my chest about my wireless 15v detect absolute vacuum. So, three weeks ago, I reported that the carpet-sweeping head was on the fritz. They took some pics and assured me they'd send the part my way. Well, guess what? Three weeks have gone by, and I'm still stuck without a w...
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