Hello, the tabs on the filter insertion part of the Einhell brand rechargeable vacuum cleaner I bought on April 14, 2023, broke within 5 months. I purchased the same product in 2018, and after using it for 4-5 years, the motor burned out. That's when I decided to buy this new product. Interestingly, my wife's brother also purchased the same vacuum cleaner, and his tabs broke in the same spot just 2 months after he bought it. When we contacted customer service, they informed us that the broken part would not be covered by the warranty. Frustrated, we provided them with the part from my old vacuum cleaner. Now, we're facing the same issue again. I spoke with the authorized service over the phone, and when they directed me to reach out via WhatsApp, their response remained unchanged. It seems like there's a recurring problem with this particular part, and they are unwilling to acknowledge it, even though the product is still under warranty. I kindly request that the authorized service provide me with the replacement part free of charge.
I purchased a Dyson Ball Multi Floor YC4 vacuum back in 2018, and this is now the second time the cleaner head has broken in the exact same spot. The first time it happened in 2020, Dyson replaced it under warranty without an issue. But now, the replacement head has broken again in the same place—cl...
I’ve purchased many Einhell products in the past, but this is the first time I’ve encountered an issue. If I had known the company wouldn’t stand behind their product, I wouldn’t have bought from them. The filter latch of my Einhell TE-SV 18 Li cordless vacuum broke, and I wanted to order the part. ...
Our vacuum cleaner, which we bought on July 22, 2023 and is still under warranty, broke after only a month of use. The attachment's movable mechanism stopped rotating, and the front light stopped working. After that, I contacted the service, who told me to bring it back in 20 days. After 20 days, I ...
I encountered a significant issue with my robot vacuum purchased in May 2023. Although the faulty unit was replaced with a brand new one, within just 7 months, one of the two vacuums it contains has all its brushes broken. When I contacted technical support, they informed me that the warranty had ex...
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