I gotta get something off my chest about my wireless 15v detect absolute vacuum. So, three weeks ago, I reported that the carpet-sweeping head was on the fritz. They took some pics and assured me they'd send the part my way. Well, guess what? Three weeks have gone by, and I'm still stuck without a working vacuum. I call them up, and what do they say? "Oh, sorry, it's not in stock yet." Seriously? If it's not in stock, why are you selling a product with a faulty part? My vacuum is still under warranty, and it's been a whole year since I started using it. I'm getting pretty fed up. I need that part ASAP or just send me a brand spanking new vacuum. If not, I'm ready to pull out all the stops and use every legal card in my hand. It's just not right, you know?
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
The carpet head for my Dyson V15s stick vacuum, serial number 3BR-EU-SNE0211A, is completely broken. When I contacted customer service, they initially promised to send a replacement within 1-3 business days. That conversation happened on May 2nd. However, despite that promise, absolutely no action ...
We’ve been dealing with an ongoing issue with the Dyson Cinetic Big Ball Absolute 2 vacuum head. Over a month ago, we had a video call with a Dyson representative, who confirmed the head was faulty and promised a free replacement since the unit is still under warranty. After two weeks of silence, w...
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