Open English

As part of the OpenEnglish registration process, I have been receiving 10–15 phone calls per day to my mobile number for approximately three weeks. Even though I clearly told the representatives I previously spoke with—multiple times—that I do not want to be contacted again, the calls have continued...

In September 2024, I purchased a 1-year membership with Open English and paid the full amount upfront. However, on September 17, 2025, I noticed that ₺2,255.62 was charged to my credit card without my authorization or prior notice. I never agreed to or was informed about automatic renewal of my sub...

In September 2024, I enrolled in Open English and paid approximately ₺30,000. Unfortunately, the platform’s content and service quality were far below my expectations. At the time of enrollment, I was explicitly told that if I canceled within the first month, I would receive a full refund. However, ...

On September 15, I downloaded the Open English app on my Android phone solely to check pricing information. I filled out a form to request prices, but I never received any details. The very next day (September 16), I deleted the app. Since then, I have been constantly harassed with nonstop calls fr...

On September 16, 2024, I purchased a 1-year package from Open English for my spouse. We did not renew the membership after it expired. However, on September 16, 2025, without my authorization, a charge of 2,077.54 TL was debited from my credit card under the description of “renewal fee.” As the car...

I want to file a complaint regarding a payment issue with my Open English membership. Although my subscription had already ended and was fully paid for, on September 11, 2025, an amount of ₺2,077 was withdrawn from my QNB credit card without my authorization. I only noticed this unauthorized charge ...

In August 2025, I purchased an online course from Open English for both myself and my spouse. We were told that the course fee could be split into two installments, and since it would be classified as an educational expense, our bank would automatically divide it into three installments each, result...

I am currently using the Open English Premium Package. On September 14, without my consent or approval, an automatic renewal fee of ₺2,900 was charged to my account. This has never happened to me before. When I contacted customer service to inquire about the situation, instead of a proper explanati...

About a year ago, I purchased the “General English” package annual membership from Open English. However, I found the platform unhelpful and have not used the service for about nine months. During the subscription process, I was not clearly informed that my membership would be automatically renewed ...

I have never used any service or purchased any package from Open English. However, two days ago, after filling out a form online, I started receiving repeated calls from the phone number 0216 205 03 17. Even though I blocked the number, the calls continue every hour without interruption. I contacte...

On September 12, 2024, I purchased a 12-month General English course from Open English, and my membership was set to end on September 12, 2025. However, on that exact date, without my consent or prior knowledge, ₺994 was charged to my credit card. I received no notification before the payment—no SMS...

As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...

On August 30, 2025, my annual Open English membership was renewed without my consent, and ₺1,767.92 was charged to my Halkbank credit card. I received no prior notification regarding the renewal—no email, no SMS, and no in-app warning of any kind. When I noticed the charge, I immediately contacted ...

Last year, I purchased the General English package from Open English. I started in October and was able to access the platform only until November. After that, I could no longer log in under any circumstances. This access problem continued persistently, and I was unable to benefit from the service I...