eDreams appears to be unresponsive to customer concerns. How and where can I officially file a complaint against the company?

I booked 8 flight tickets through eDreams and paid in advance for a cabin trolley bag for each passenger. A day before the flight, I discovered that eDreams had failed to inform the airline about the trolley payment, forcing me to pay again at the airport. An eDreams representative promised a full r...

On October 25, 2025, an eDreams Prime membership was created without my knowledge, and my card was charged €99.99. Since my card allows online purchases, the payment went through successfully, and the transaction was linked to my email and mobile number. I tried contacting the company by email but c...

On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...

On July 12, 2025, I experienced a serious issue with my Turkish Airlines Düsseldorf–Antalya flight, which I booked through eDreams. The ticket I received from eDreams included an incorrect flight number and PNR code. I was never informed about any changes in the airline or flight schedule. When I ar...

On September 17, while searching for flights from Riga to Helsinki through Skyscanner, we were redirected to the eDreams app to complete our booking. Although we never selected or agreed to any Premium membership, €99.99 was unauthorizedly charged to our account. This is a completely unfair, mislead...

I purchased a ticket from the website Edreams for an Istanbul–Skopje flight. However, during the purchase process, a membership was unknowingly started, and my credit card began being charged 349 TL twice a month. The first charges occurred on September 5 and September 22, and these payments have be...

On September 25, I tried to purchase a ticket through Edreams because I found the cheapest airfare there. During the purchase, the system repeatedly displayed the warning “payment not completed,” and the transaction was canceled without any reason. However, even though no ticket was issued, about a ...

On September 20, 2025, an eDreams Prime membership was created without my knowledge, and an attempt was made to charge 99.99 EUR to my card. Since my card is disabled for online purchases, the charge was unsuccessful. This transaction was linked to my reservation number 23886420147. I tried to reach...

Last year, I purchased a flight ticket through eDreams. This year, without my knowledge or consent, the company created an automatic subscription under the name Prime Membership and charged $90 USD on September 14 to my Garanti Bank credit card ending in 2041. What makes this situation even more co...

On 08.09.2025, a charge of €99.99 was taken from my credit card by eDreams without my knowledge or approval. I never signed up for a membership, never authorized any subscription, and never gave consent for this payment. It is unacceptable to be charged for a membership that I never applied for. I ...

I joined eDreams, booked my first flight, and started the 14-day Prime trial. In the app I enabled the reminder option and received it on 31 August 2025. On 2 September 2025 I called to cancel before renewal. The agent offered a 50% discount and stated the Prime fee would be ₺150 per month. I accept...

eDreams charged me an unauthorized Prime membership fee, a nasty surprise at the end of the month when $119 was debited from my credit card without my authorization for a so-called Prime membership. I tried calling the local number but after 30 minutes there was still no response, and I also sent se...

On August 6, 2025, I purchased a ticket through eDreams for a Sofia–Amsterdam flight (Booking Reference: 23716879487). However, on August 29, 2025, eDreams withdrew €99.99 from my account as a so-called membership fee—without my knowledge or authorization. I never approved this transaction, and no n...

An amount of €89 was withdrawn from my bank account by eDreams without my knowledge. I wasn’t aware of any subscription or service linked to this charge, and it feels completely unfair. I cannot recover the amount on my own and urgently need help to get rid of this platform and hold them accountable...

While purchasing a ticket through eDreams, I was unknowingly enrolled in their Prime membership, and for the past two months, my Visa card has been charged around $10 per month. These charges are completely separate from my ticket purchase and are solely for the Prime subscription, which I never kno...

On August 6, I booked a Hyundai i20 rental via EDreams, selecting pickup from the Izmir Alsancak office. The total cost was ₺2557, and the booking screen clearly displayed a “free cancellation” notice. Based on that, I believed I could cancel at no cost if plans changed. However, when I tried to can...

An amount of R199 was withdrawn from my bank account by eDreams without my knowledge. I wasn’t aware of any subscription or service linked to this charge, and it feels completely unfair. I cannot recover the amount on my own and urgently need help to get rid of this platform and hold them accountabl...

An amount of €89 was withdrawn from my bank account by eDreams without my knowledge. I wasn’t aware of any subscription or service linked to this charge, and it feels completely unfair. I cannot recover the amount on my own and urgently need help to get rid of this platform and hold them accountable...

An amount of €69 was withdrawn from my bank account by eDreams without my knowledge. I wasn’t aware of any subscription or service linked to this charge, and it feels completely unfair. I cannot recover the amount on my own and urgently need help to get rid of this platform and hold them accountable...

On the morning of 26 July 2025, I was surprised to find a charge of €89.99 on my account for an Edreams Prime membership from Spain. I have never subscribed to this service, have never visited the Edreams website, and have not attempted to create an account with them. Yet somehow, I was still charge...

I booked roundtrip flight to Barcelona in 2022 using my credit card and just now I got the text message from my bank stating that Edreams has charged me under the name of "eDreams Prime Barcelona Es" for apparently an annual fee of ₤89.99, which is completely unauthorized. I now question how that ca...

I am writing to inform you that I have been charged monthly by eDreams since September 2024 $6.99 for a Prime membership that I have never subscribed to or confirmed. I did not receive any prior notification, confirmation email, or request for consent regarding this subscription. This charge was mad...

On April 23 at 20:00, I purchased a Pegasus Airlines flight ticket from Geneva to Antalya through EDreams, using Skyscanner as the booking gateway. However, when I checked the ticket via the Pegasus app using the PNR code, it returned an error saying “not found.” I immediately contacted Pegasus cus...

I bought a ticket through the eDreams website. However, the PNR CODE of the ticket was not sent to me. I cannot check whether I have a ticket or not. My holiday plan was interrupted. When I call the relevant flight company, they say that your ticket is not visible because there is no PNR code. I am ...