eDreams Booking Error Creates Unrealistic Flight Connection

188

I purchased a round-trip ticket from Warsaw to Brazil through eDreams, but I encountered an unacceptable reservation error on the return leg. The arrival time of my flight from Rio de Janeiro to São Paulo appears after the departure time of my connecting flight from São Paulo to Amsterdam. In other words, the system shows an impossible connection, as if I were expected to board my next flight before I even land. In addition, the return flights are scheduled at different airports; for a valid connection, the flights must depart from the same airport, and in its current form, this transfer is physically impossible.

This situation completely puts my travel plans at risk, and it is extremely concerning that such a route was approved and sold through the system. My reservation number is 2124658108. I noticed the issue yesterday, although the reservation was made back in April, and I was never informed of this problem. Moreover, despite trying multiple times to contact eDreams customer service, I have been unable to reach a representative or speak with anyone authorized.

My request to eDreams is that the return portion of my Warsaw–Brazil round-trip ticket be urgently corrected, without any additional charges, to a realistic, feasible route with a reasonable connection time. I do not want my trip to be disrupted due to this error, and I expect my issue to be resolved promptly.

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