eDreams Prime Subscription Cancellation Blocked by Customer Service

I am filing a complaint due to the serious difficulties I have experienced trying to cancel my eDreams Prime subscription and the obstructive methods used to continue automatic billing. I have been dealing with this issue since Wednesday, March 18, 2026, and I now feel that I have been treated unfairly.

Last Wednesday, when I realized my eDreams Prime subscription was still active, I tried to cancel it by phone. However, the call center agent refused to process the cancellation for an arbitrary reason, stating that I had a flight scheduled for Saturday (Reservation: 24793719006) and therefore could not cancel. I believe this condition has no legal basis and unlawfully restricts my right to cancel.

After completing my trip on Saturday, I repeatedly tried to contact the company again to permanently cancel my subscription. However, it is nearly impossible to speak with a real person. The automated system loops endlessly, provides no solution, and eventually disconnects the call. I also tried live chat and email, but I was always redirected to a phone number—where again I could not reach a real representative and the call would automatically end.

I am extremely uncomfortable with the fact that approximately €99 continues to be charged automatically without my clear consent. I initially started the subscription using my bank card, and the continued use of my card information in this way has completely undermined my trust.

I request that eDreams immediately cancel the eDreams Prime subscription associated with my email address (e************@gmail.com), provide written confirmation that no further charges will be made to my card, and permanently delete my card information from their system. I find it unacceptable that a consumer’s right to cancel a service is effectively blocked through operational excuses and lack of access to a human representative.