Two Monthly Unauthorized Charges Of eDreams

I live in Bangkok, Thailand and I am writing regarding two consecutive monthly unauthorized charges made to my Kasikorn Bank debit card by “eDreams Prime M Barcelona ES”. On 9 July 2026 and again on 9 August 2026, an amount of THB 399 was automatically deducted from my debit card. I have never created any eDreams or eDreams Prime account, and I have not received or used any service from your company. The only information I receive is an SMS from my bank about the automatic deduction, and when I check my banking application it shows these deductions under your company’s name. Since these are clearly two consecutive monthly unauthorized charges and I have not agreed to any subscription or service, I request a full refund of all amounts charged and the immediate cancellation of any subscription or recurring payment that may be linked to my card without my consent. I also request that you confirm in writing that no further charges will be made to my card. I expect this issue to be resolved urgently and all unauthorized debits to be refunded back to my Kasikorn Bank account.