I purchased a Dyson V5 vacuum cleaner, and right after it arrived, I discovered that the rubber seal inside the dust bin had come loose. I contacted customer service immediately, and to their credit, they sent me a replacement unit. However, only two months later, the exact same issue happened again with the second device. Now Dyson is telling me I need to pay for a new replacement part out of pocket.
This is incredibly disappointing coming from a company that markets itself as a premium brand. We're talking about a known issue in the product, not user error. This fault occurred immediately both times — how can it suddenly be my responsibility?
I paid over ₺1,500 for a product that should reflect quality and reliability, yet Dyson has failed to deliver either. Instead of owning up to a recurring product defect, they’re trying to shift the burden to the customer. This feels like a deceptive tactic to attract buyers while providing zero long-term accountability. Dyson, stand behind your products. Fix this recurring defect or issue a full refund. Don’t make customers pay for your design flaws.
I purchased the Dyson V15 vacuum cleaner directly from Dyson’s official website for 29.999₺, yet I have faced constant problems since owning it. The rubber seals inside the dust bin frequently come loose, and in July, the main body of the device broke down. When I sent it to service, instead of repa...
I’m incredibly disappointed with my Dyson vacuum cleaner. After only five months of regular use—without washing or getting the dust bin wet—the red rubber gasket inside the dust container came loose on its own, rendering the entire dust bin unusable. When I contacted Dyson customer service, they sim...
I purchased a Dyson V15 vacuum cleaner about 6 months ago from the Dyson store at Mall of Istanbul (Mall Off AVM). Since the very first day, the dust bin seal has repeatedly come loose during use. This issue occurs every single time I operate the vacuum and makes it impossible to use the product eff...
I’ve been using the Dyson V12 vacuum for less than a year, and it’s already falling apart. The rubber parts started peeling off, there’s a visible crack in the dust bin, the plastic around the attachments is damaged, and worst of all—air is leaking from the device, drastically reducing its suction p...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
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