I’ve been using the Dyson V12 vacuum for less than a year, and it’s already falling apart. The rubber parts started peeling off, there’s a visible crack in the dust bin, the plastic around the attachments is damaged, and worst of all—air is leaking from the device, drastically reducing its suction power. This isn’t what I expected from a vacuum I paid over ₺23,000 for, especially considering I also purchased additional insurance for protection.
I contacted Dyson customer service four months ago about the same issues, and they’ve done absolutely nothing. No technician was sent, no parts were replaced, and no help was offered. It feels like once they have your money, they disappear. I’ve ended up with a vacuum that has multiple defects in under a year, and I’ve been completely ignored.
Honestly, I feel like I would’ve been better off buying a ₺5000 vacuum—at least those brands seem to care about their customers and use more durable parts. The materials used by Dyson feel cheap and toy-like, far from the premium quality they claim. Dyson needs to acknowledge these widespread product quality issues and take responsibility. I demand a full repair or replacement and expect immediate action from customer service.
I’ve had constant problems with my Dyson V12 vacuum since the day I bought it. Now, the connection tube doesn’t lock into place properly, and the dustbin lid won’t close fully either. These issues seriously affect the vacuum’s performance. I contacted Dyson customer service hoping for support, but t...
I purchased a Dyson V5 vacuum cleaner, and right after it arrived, I discovered that the rubber seal inside the dust bin had come loose. I contacted customer service immediately, and to their credit, they sent me a replacement unit. However, only two months later, the exact same issue happened again...
I purchased a Dyson V12 vacuum expecting long-term quality, but right from the start, I noticed that the silicone seals on the sides of the body were coming loose. At first, I tried to overlook it, but now it’s clear that the vacuum is also leaking air, which directly affects its performance. Durin...
In 2022, I purchased a Dyson V12 vacuum directly from the brand's official website. It was meant to be a secondary vacuum in our home, so it was used very lightly. Despite the minimal usage, right after the two-year warranty expired, the battery completely failed. What’s worse is that I trusted Dys...
As a frustrated Dyson V12 owner, I’ve experienced recurring issues with my handheld vacuum purchased on October 9, 2022. In just two years, it’s broken three times: First, the tube cracked (a problem reported by many others), then the filter malfunctioned (another common issue), and now, just two da...
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