I purchased the Dyson V15 vacuum cleaner directly from Dyson’s official website for 29.999₺, yet I have faced constant problems since owning it. The rubber seals inside the dust bin frequently come loose, and in July, the main body of the device broke down. When I sent it to service, instead of repairing it properly, they replaced the original gray body with a copper-colored one that was deformed and clearly not in proper condition. I was told to continue using it like this until stock was updated, but even after two months, no solution has been provided. I feel completely misled and ignored by Dyson despite paying such a high price for what should have been a premium product.
Although the dust bin was replaced once under warranty, the seals have failed again, and a new case has been opened with no clarity on whether it will be replaced. My order number is 2702943152. I am extremely frustrated with the constant delays, lack of transparency, and absence of real solutions. At this point, I no longer want repeated repairs or temporary fixes. I demand a full refund for my Dyson V15, as I have been left without a reliable product and with continuous inconvenience. Dyson must take responsibility and resolve this matter immediately.
I purchased a Dyson V5 vacuum cleaner, and right after it arrived, I discovered that the rubber seal inside the dust bin had come loose. I contacted customer service immediately, and to their credit, they sent me a replacement unit. However, only two months later, the exact same issue happened again...
I purchased a Dyson V15 vacuum cleaner about 6 months ago from the Dyson store at Mall of Istanbul (Mall Off AVM). Since the very first day, the dust bin seal has repeatedly come loose during use. This issue occurs every single time I operate the vacuum and makes it impossible to use the product eff...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
I’m incredibly disappointed with my Dyson vacuum cleaner. After only five months of regular use—without washing or getting the dust bin wet—the red rubber gasket inside the dust container came loose on its own, rendering the entire dust bin unusable. When I contacted Dyson customer service, they sim...
I purchased my Dyson V15 Submarine just six months ago, and already, the red silicone seal in the dust bin has come loose. Whenever I try to put it back in place, it immediately falls out again, rendering the vacuum completely unusable. For a ₺30,000 vacuum cleaner, it is extremely frustrating that...
Comments