Skoda Refused My Karoq Battery Warranty Claim Just Days After Coverage Expired
On 04/10/2026, I brought my vehicle to an authorized Skoda service center for its annual maintenance. During the inspection, the service team detected a battery fault through their diagnostic system. However, the vehicle had never displayed any warning messages before, nor had it ever experienced even a single starting problem.
Service records showed that the battery had previously been replaced on 04/05/2024. In other words, although the two-year battery warranty had expired by only a few days, the dealership rejected my request without showing any flexibility at all, simply stating, “Those are the rules.” Because of this, I escalated the matter directly to Skoda Türkiye, and case number 5266526 was opened. Unfortunately, the result did not change. I was informed that even “one day beyond the warranty period” means the product is outside coverage, and my case was officially closed.
The real issue here is that the battery failed suddenly without showing any warning signs beforehand, yet no technical explanation whatsoever was provided suggesting user misuse or improper handling. Despite being a loyal Skoda customer for approximately six years and having all maintenance services performed regularly through authorized service centers, I discovered that the so-called “goodwill warranty” exists only in words and is not actually applied in practice. I clearly saw that customer loyalty and solution-oriented support are given no real value.
Using a mere 3–5 day delay beyond the warranty period as an excuse to provide absolutely no support for something as basic as a battery is completely unacceptable for a major brand like Skoda. The attitude shown in this process directly contradicts the company’s public claims regarding customer satisfaction and goodwill support. Under Turkish Consumer Protection Law No. 6502, I believe that a battery which fails suddenly without any prior symptoms should be considered a defective product.
My request is for the battery to be replaced under goodwill coverage and for the inconvenience I experienced to be properly resolved. Otherwise, I will file an application with the Consumer Arbitration Committee and exercise all of my legal rights to the fullest extent. I do not accept Skoda Türkiye’s approach or its customer satisfaction practices in this matter.
