I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust bin would be replaced under warranty. I was told via email that the part was ordered and would be shipped within 1 to 3 days.
That never happened.
I followed up multiple times, and every time I was told, “The part is not in stock. We’re trying to obtain it.” After digging deeper and reading other complaints, I saw that many users have been waiting for the same part for months, stuck in the same limbo.
It’s unbelievable that a company selling thousands of high-end vacuums like the V15 can’t maintain basic spare part inventory. It shows that Dyson’s promise of customer satisfaction only exists in marketing materials—not in actual after-sales service. For a product that costs this much—₺—this kind of service is unacceptable.
Dyson, I demand that this issue be resolved immediately. Expedite the part delivery and complete the warranty process without further excuses. Your brand reputation and customer trust are on the line.
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
I own a Dyson V11 cordless vacuum, and the dust bin has become unusable after a small internal part popped out of place. I reached out to Dyson support and did a video call with their team. Their response? “You need to replace the dust bin.” That sounded straightforward—but it’s been months, and I’m...
I purchased the Dyson V15 vacuum cleaner directly from Dyson’s official website for 29.999₺, yet I have faced constant problems since owning it. The rubber seals inside the dust bin frequently come loose, and in July, the main body of the device broke down. When I sent it to service, instead of repa...
I own a Dyson V15 Detect, and while emptying the dust bin, the rubber seal came off and now won’t go back into place. This issue has rendered the vacuum completely unusable, as the dust compartment can’t be properly sealed without that piece. I expect much more from a premium device at this price p...
Hello, I also purchased a Dyson V15, expecting top-tier quality and long-term reliability. Unfortunately, before even completing one full year of use, the extension wand began loosening at the connection point shown in the image I shared. This part now moves around during use, making the vacuum inef...
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