Dyson V12 Upright Vacuum Part Broken, No Replacement

I was emptying the container of my Dyson V12 vacuum when, out of nowhere, the rubber part just fell out. I tried to reach out to Dyson on WhatsApp, and they said they would reply within 15 minutes. However, it actually took them nearly a whole day to respond. I also emailed the Dyson store, explained what happened, and asked for a spare part. They said they were going through something similar, will see if the product is available, and then give me a tracking number in 1-3 business days. But, after three days, I still hadn't gotten a tracking number. So, I reached out to them again on WhatsApp, and they told me that they were out of stock of the product. Even though they had asked for a picture of the receipt before to see if the product was in stock. So, basically, there were a lot of different things said that didn't match up, and now I've been feeling like a victim for a whole week. When I reached out to customer support, they told me once more that the product is currently out of stock. If I didn't keep pushing, I likely wouldn't have been told. This causes a lot of problems and makes the house dusty. I need a quick solution to my problem right now. Please make sure your products are well-supported and that there are no inconsistencies in stock. Also, ensure that your staff provides accurate information.