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After 12 Days, Dyson Still Hasn't Sent My Replacement Part

After 12 Days, Dyson Still Hasn't Sent My Replacement Part
Ali
Ali
Dyson
September 13, 2023 11:06 AM37

I communicated the problem I experienced with my Dyson rechargeable vertical vacuum cleaner to Dyson customer service via WhatsApp on September 1, 2023. I was told that my problem had been solved by customer service for that day, and I was told that the spare part was in stock and would be shipped within 24-48 hours (1-2 days). When I wrote via WhatsApp again on Monday, I was informed that the product would be shipped. When I wrote again via WhatsApp on 11.09.2023, I was informed that the spare parts would be shipped. Although it has been exactly 288 hours (12 days) today, my spare parts have not been sent yet. When I contacted customer services again via WhatsApp on 13.09.2023 today, I was informed that the spare parts would be delivered when the stocks were updated, which were not in stock.

Dyson
September 13, 2023 10:57 AM

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Ali
Ali
September 19, 2023 10:03 AM

They got in touch, but they still haven't provided a solution. In my opinion, not being able to offer a solution from September 1st to September 19th is not fitting for such a brand. I thought I was paying this money to receive quality service, but I was mistaken.

Ali
Ali
October 23, 2023 9:48 PM

As of October 23, 2023, the Dyson brand still has not provided a solution and has not sent my replacement part.

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October 4, 2023 8:35 PM48

"They sent it a bit late. I was happy because my problem was resolved. I hope I don't experience another issue with my machine; the resolution process was very troublesome and stressful. Would I buy products from this brand again? Of course not. Instead of resolving an issue when it arises, they make you go through a hassle. This brand is not worth buying. Nevertheless, I am happy that my problem was resolved. Thanks also to Şikayet.com. Thank you for publishing my complaint and contributing to speeding up the process 🙏."