2
Leyla is not satisfied with the result

Dyson V12 Replacement Wand Not in Stock for 2 Months

Dyson V12 Replacement Wand Not in Stock for 2 Months
Leyla
November 29, 7:42 pm
7

I am using a Dyson V12 vacuum, and the wand has broken. For nearly two months, I have been unable to use the product because the replacement wand has been out of stock. Every time I call customer service or send an email, I receive only the response “please track the stock,” yet my issue has not been resolved during this entire period.

Since the wand is broken, I cannot use the vacuum at all, which means I cannot clean my home properly and it has seriously affected my daily routine. The product is sitting here unusable, and all I am told is to keep waiting for stock.

I request that Dyson urgently supply the replacement wand and send it to me, and that this ongoing inconvenience be resolved as soon as possible.

December 08, 11:19 am (8 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.
Report a Similar Issue