About a month and a half ago, I purchased a Dyson Gen5detect cordless vacuum from Media Markt. The dust bin does not fit properly into the unit, causing dust to leak out during use, and I am unable to use the product safely or effectively. I chose Dyson over other brands—paying a higher price—because I believed it was a prestigious, reliable brand, yet I have not received any meaningful support during this process.
For days, I have contacted customer service multiple times via WhatsApp and through the video call links they provided. Even though the representatives understand the issue, they keep ending the calls and offer no real solution. Experiencing such a dismissive attitude and seeing Dyson fail to stand behind its product is extremely disappointing.
I request that Dyson Turkey resolve the issue with my Dyson Gen5detect vacuum, which is still under warranty, by inspecting the device, repairing it if it is defective, or initiating a replacement or refund process if necessary.
Since I bought my Dyson V12 vacuum, there has been a persistent issue with the connection between the main body and the wand. I purchased the product from Media Markt and took it there twice, but each time they told me there was no problem and sent it back. When the vacuum eventually became unusable...
I’m incredibly disappointed with my Dyson vacuum cleaner. After only five months of regular use—without washing or getting the dust bin wet—the red rubber gasket inside the dust container came loose on its own, rendering the entire dust bin unusable. When I contacted Dyson customer service, they sim...
About a month ago, I purchased my Dyson V12 vacuum from the Dyson store in Akbatı, and it is still under warranty. Since the very beginning, I have been experiencing two major problems: the middle bin lid will not close properly, and there seem to be electrical issues during use. Because the lid doe...
A few months ago, I purchased a Dyson V12 Detect Slim cordless vacuum from Dyson Türkiye’s online store. Because I was in the middle of moving, I never had the chance to use it until yesterday. When I tried it for the first time, I noticed that the dustbin lid does not close properly. It feels loose...
I purchased my Dyson Gen5 Detect vacuum from the official online store about a year ago. From the very first day, it has consistently shown a “blockage” warning and has not worked properly. I sent it to the service center to fix the problem, but they returned it with a brush from a lower model. Afte...
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