1
Halil is completely dissatisfied with the result

I Face Dust Leakage and Electrical Issues on My Dyson V12 Vacuum Despite Warranty

I Face Dust Leakage and Electrical Issues on My Dyson V12 Vacuum Despite Warranty
I Face Dust Leakage and Electrical Issues on My Dyson V12 Vacuum Despite Warranty
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Halil
August 09, 2025 12:55 pm
14

About a month ago, I purchased my Dyson V12 vacuum from the Dyson store in Akbatı, and it is still under warranty. Since the very beginning, I have been experiencing two major problems: the middle bin lid will not close properly, and there seem to be electrical issues during use. Because the lid does not shut, dust escapes from the bottom, and even after cleaning the filters, the dust I vacuum up is released back into the air. This happens during every single use.

I had difficulty reaching customer service, and when I finally got through, they simply told me to clean the filters. I explained multiple times that the issue was not related to the filters, but they insisted otherwise — even during a video call — without physically inspecting the device.

I request an immediate physical inspection and proper repair of my vacuum. If the problem cannot be resolved, I expect a replacement or a full refund. If Dyson does not address this promptly, I will escalate the matter to the Consumer Arbitration Committee. This issue is severely impacting the product’s usability and needs urgent resolution.

August 20, 2025 10:12 am (10 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

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