Tesla Failed to Fix a Hood Sensor Error

Even though the front hood of my Tesla Model Y is fully closed, the screen constantly shows it as open. This issue started on Saturday morning around 9:00 AM. Because it happened right in front of my home, I was able to manage the situation to some extent. However, if this malfunction had occurred while I was out of town, it could have caused much more serious inconvenience and safety concerns.

After the issue appeared, I was only able to reach Tesla support about three hours later, and all the representatives I spoke with only spoke English. During these calls, I was told five or six times that a replacement (loaner) vehicle would be provided, so I planned my work and daily schedule accordingly. However, two full days have passed, and no vehicle has been assigned. The replacement vehicle was then postponed to Monday, leaving me without a car for two days, and the repeated broken promises have seriously damaged my trust.

I request that the fault be fixed as soon as possible, that the service process be expedited, and that a replacement vehicle be provided to me immediately. I want the inconvenience I’ve experienced and the repeated failure to honor the promised replacement vehicle to be taken seriously, and I want to see that customer satisfaction is genuinely treated as a priority.