On January 8, 2026, at around 2:10 PM, while using the automatic parking feature on my Tesla Model Y Juniper, the vehicle failed to detect a pole behind it and crashed into it. Experiencing an accident while using a feature that is specifically designed to park the vehicle autonomously has caused me serious concern regarding safety and user trust.
After the incident, I contacted Tesla and explained the situation in detail, and a service case was opened. Initially, a free service appointment was scheduled at the Ankara service center for January 16, 2026 at 10:30 AM. However, this appointment was later canceled without my knowledge or consent. When I called again, I was told that full responsibility lies with the user when using the auto park feature, and that no action could be taken. I was then directed only to contracted body shops.
I clearly stated that I wanted the vehicle to be repaired at a Tesla service center, whether paid or free, but I was told that this was not possible. They cited call volume as an excuse and ended the call abruptly. I was also sent a message stating “Your inquiry reid: CI0197291C has been closed,” effectively ending the process without my approval.
I demand that the damage caused while the automatic parking system was active be repaired free of charge by Tesla, and that the vehicle’s log data be thoroughly reviewed, with a clear and written explanation provided to me. I expect a transparent, solution-oriented approach that reflects Tesla’s commitment to vehicle safety and customer satisfaction.
On September 3, 2025, while my Tesla Model Y was parked within İSPARK boundaries, it was struck by another vehicle. According to the accident report, the other party was found 100% at fault. Since my vehicle did not have comprehensive insurance, I took it to Auto King Kartal in Istanbul, which is an...
On 17 November 2025, I had an accident with my Tesla Model Y on the Konya ring road while travelling from Konya to Ankara. Since that date, my vehicle has been waiting for repair at Tur Oto, the Tesla-contracted authorised service in Ankara. I do not have any complaint about the service; the main pr...
On November 17, 2025, while traveling from Konya to Ankara, I was involved in an accident with my Tesla Model Y on the Konya ring road. Since that day, my vehicle has been waiting for repairs at Tur Oto, Tesla’s authorized service center in Ankara. Despite the time that has passed, both Tesla and th...
I purchased a Tesla Model Y in November 2024, and recently experienced a major safety issue: the glass roof cracked spontaneously from the inside, without any external impact or internal trauma. At first, the crack was small, and I immediately opened a service ticket. However, because of the holida...
Today at around 2:44 PM, while I was plugging in my Tesla Model Y Performance at the charging station located at Dijitalpark Teknokent, Kirazlıdere Neighborhood, Eski Ankara Road, Administrative Building *** Block No:* (Şile Highway Sarıgazi Exit – across from the Military Housing Complex), 34788 Çe...
Comments