Tesla Auto Park Failed to Detect an Obstacle and Caused a Collision
On January 8, 2026, at around 2:10 PM, while using the automatic parking feature on my Tesla Model Y Juniper, the vehicle failed to detect a pole behind it and crashed into it. Experiencing an accident while using a feature that is specifically designed to park the vehicle autonomously has caused me serious concern regarding safety and user trust.
After the incident, I contacted Tesla and explained the situation in detail, and a service case was opened. Initially, a free service appointment was scheduled at the Ankara service center for January 16, 2026 at 10:30 AM. However, this appointment was later canceled without my knowledge or consent. When I called again, I was told that full responsibility lies with the user when using the auto park feature, and that no action could be taken. I was then directed only to contracted body shops.
I clearly stated that I wanted the vehicle to be repaired at a Tesla service center, whether paid or free, but I was told that this was not possible. They cited call volume as an excuse and ended the call abruptly. I was also sent a message stating “Your inquiry reid: CI0197291C has been closed,” effectively ending the process without my approval.
I demand that the damage caused while the automatic parking system was active be repaired free of charge by Tesla, and that the vehicle’s log data be thoroughly reviewed, with a clear and written explanation provided to me. I expect a transparent, solution-oriented approach that reflects Tesla’s commitment to vehicle safety and customer satisfaction.
