A few months ago, I purchased a Dyson V12 Detect Slim cordless vacuum from Dyson Türkiye’s online store. Because I was in the middle of moving, I never had the chance to use it until yesterday. When I tried it for the first time, I noticed that the dustbin lid does not close properly. It feels loose, does not fit tightly, and leaves a visible gap.
I immediately contacted Dyson customer service via both video call and messaging. However, I was told that this was “normal” due to some supposed “flexibility allowance.” This explanation is not acceptable, because the gap clearly means dust will spill out over time, making the vacuum unusable. Moreover, my friends who own the same model do not have this issue—their dustbin lids close firmly and securely.
My product’s warranty started in June 2025, and I paid ₺15,000 for it. Since this was my very first time using the device and the defect was present from the beginning, I am requesting a replacement unit under warranty. If this request is not met, I will file a formal complaint with the Consumer Arbitration Committee to protect my rights.
Two weeks ago, the service called me and said they would send the faulty part but that it was not in stock at the moment. I have been waiting for two weeks and nothing has arrived. I called and they say the part is not available. Bosch supplied a part for my 10-year-old washing machine in one day. Imagine, they can't find a spare part for a vacuum cleaner that is still being sold for 25,000! As of now, I will apply to the Consumer Arbitration Committee and return the vacuum cleaner.
They told me they would send me a dustbin. Look at the dustbin that was sent to me three weeks later. It's not the dustbin for my vacuum cleaner. They sent the wrong dustbin. Are you kidding me!
About a month ago, I purchased my Dyson V12 vacuum from the Dyson store in Akbatı, and it is still under warranty. Since the very beginning, I have been experiencing two major problems: the middle bin lid will not close properly, and there seem to be electrical issues during use. Because the lid doe...
I’ve had constant problems with my Dyson V12 vacuum since the day I bought it. Now, the connection tube doesn’t lock into place properly, and the dustbin lid won’t close fully either. These issues seriously affect the vacuum’s performance. I contacted Dyson customer service hoping for support, but t...
I am absolutely furious with my Dyson V12 stick vacuum! I bought it directly from the Dyson website on March 3, 2025, and within a very short time, the dustbin lid stopped closing properly, causing all the collected dust to fall back onto the floor! I even had a video call with a customer represent...
I purchased a Dyson V12 vacuum cleaner just a week ago, and the dustbin doesn’t fit securely. I contacted customer service, and they dismissed the issue, saying it was "normal" and due to flexibility. However, after reading other complaints, I discovered many users experienced the dustbin opening on...
I purchased a Dyson V12 cordless vacuum from the Dyson Optimum store on February 28. Right after unboxing, I noticed visible paint defects on the vacuum’s tube. When I contacted Dyson to request a return or replacement, they claimed all units have this issue. I personally went back to the store to c...
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