I purchased my Dyson Gen5 Detect vacuum from the official online store about a year ago. From the very first day, it has consistently shown a “blockage” warning and has not worked properly. I sent it to the service center to fix the problem, but they returned it with a brush from a lower model. After just one use, the same blockage warning appeared again.
Despite the product still being under warranty, this issue remains unresolved. I have not yet been able to speak directly with customer service because they were closed at the time I called, but I will contact them again tomorrow. I paid around ₺27,000 for this vacuum, and for such a high amount, I expect flawless performance, not ongoing problems.
I request a fully functional replacement unit under warranty. I do not want further temporary fixes — I want a vacuum that works as advertised and without recurring faults. This matter should be addressed urgently to restore my trust in the product and the brand.
I recently bought a Dyson Gen5 Detect vacuum from the company's official website. It arrived today, and I couldn't wait to put it to use. I fully charged it, but the vacuum would not work at all. I immediately contacted customer service, and they attempted to help me via video call, but it was ineff...
I purchased my Dyson Gen5 vacuum from the Mall of Istanbul store, and I’ve been experiencing various issues with it since the very beginning. Previously, I had a problem with the carpet brush head, which was replaced under warranty. However, I’m now facing the same issue again, and in addition, one ...
My Dyson Gen5 vacuum, purchased as the latest model, started displaying a "blocked airway" warning even though it’s been used carefully and kept clean. This is unacceptable for a premium product less than a year old. When I contacted Dyson, they asked me to send the main unit for service, but this l...
I purchased a Dyson Gen5, and despite regular maintenance, it started displaying a "airway blocked" error in less than a year. I contacted Dyson customer service, and after a video call diagnosis, they created a service request. I shipped the vacuum via courier as instructed. The authorized service...
On December 18, 2023, I purchased a Dyson V12 vacuum cleaner through Hepsiburada with full upfront payment. For the past two months, the device has been malfunctioning. After vacuuming just 2–3 rooms, it repeatedly shows a “clean filter” warning. Even after thoroughly cleaning the filter, the warnin...
Comments