About two and a half months ago, I placed an order through Dyson’s official website for a Fluffy Optic head and a low-reach (under-furniture) adapter for my Gen5Detect vacuum. I paid for the Fluffy Optic head, while the under-furniture adapter was ordered free of charge due to a manufacturing defect acknowledged by Dyson.
However, despite the time that has passed — and despite repeatedly clicking the “notify me when in stock” button on the website and calling customer service countless times — there has been no progress or update. Each time I call, I’m told that the products are being ordered from abroad, but no clear delivery timeline can be provided.
This is the third time in the past 16 months that I’ve experienced the same kind of problem with Dyson. Even though the products are under warranty, no solution or alternative has been offered in the past 2.5 months. I’ve only been told that the items will be shipped once they arrive in stock. I have not made any payments for these orders yet.
I request that the ordered products be delivered to me as soon as possible and that this long-standing issue be resolved promptly.
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