On January 7, 2025, I placed a warranty request (order #2703447864) for a replacement cleaning head for my Dyson Gen5 Detect cordless vacuum. It’s now been over two months, and I still haven't received anything! Every time I speak with customer service, they say the part is out of stock and needs to be shipped from overseas, yet nobody can tell me when it will actually arrive. This delay is ridiculous—two months is long enough to ship something from Mars!
Is Dyson deliberately dragging its feet because this part is covered by warranty? If I paid for it, would I have faced the same outrageous delay? This entire situation is unacceptable and not what I expect from Dyson’s premium service.
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
I own a Dyson Bigball2 corded vacuum cleaner, and the cleaning head broke down. I reported the issue and created a service request on May 12, 2025. At that time, I was told the replacement part was being sourced and would be shipped as soon as possible. Since then, I’ve called customer service mult...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
On October 16, 2024, I contacted Dyson to report an issue. The two side wheels of the main head of my Gen5 vacuum had fallen off. They informed me that they would send a replacement head under warranty, and my request was logged. However, Dyson has been canceling and recreating my order intermittent...
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