On June 6, 2025, I purchased a Dyson Gen5 vacuum directly from Dyson’s official website. During the first use, the under-sofa cleaning attachment broke. Then, after using the device for the second time, I began to experience a constant filter error—it used to run for a long time at first, but now it gives a filter warning after only a short period. In addition, the outer surface of the vacuum has started to peel.
I have contacted Dyson customer service multiple times by both phone and live chat, but no real solution has been offered. I’ve only been delayed and ignored. Even though my product is still under warranty, my requests for a free replacement of the broken attachment or a brand-new product have been denied.
I am requesting that my issue be resolved immediately, that the broken accessory and defective parts be replaced free of charge, or that the entire device be exchanged for a new one.
I purchased my Dyson Gen5 vacuum from Hepsiburada in November 2023, and it has been defective since the day I bought it. When I first received the device, I experienced problems with the cyclones. Afterwards, the main attachment was replaced three times, yet the vacuum still fails to operate properl...
I purchased my Dyson V12 wireless vacuum directly from Dyson’s site, expecting quality and reliable service. Unfortunately, after the vacuum malfunctioned, I contacted support and sent it in for repairs. It’s been 1.5 months, and I’m still without a working vacuum. Despite the product being under wa...
On March 11, 2024, I purchased the Dyson Gen5detect directly from Dyson’s official website, paying nearly double the price of competing models because I believed in the brand’s reputation for quality. However, it didn’t take long for serious issues to emerge. Soon after I began using the vacuum, th...
I purchased the Dyson Gen5 vacuum, trusting the brand’s reputation and hoping it would help with my son’s allergies. I specifically chose the latest model for its advertised advanced filtration and cleaning capabilities. Unfortunately, I haven’t been able to use it properly since the beginning. Soo...
The wheel of the Dyson GEN5 vacuum cleaner nozzle broke off at the bottom despite no impact. I told the customer service about the issue, a record was created saying that the nozzle would be sent and an order was opened on July 18, 2024. Although it is September 4, I have not received the spare part...
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