On December 15th, during a video call with Dyson Customer Service, it was determined that the under-furniture adapter of my V15 vacuum, which is still under warranty, was faulty. They promptly initiated the process to send a replacement. However, despite several follow-up calls, I’ve been repeatedly told that the under-furniture adapter is in the procurement stage and will be sent soon. Unfortunately, it still hasn’t been delivered. In my latest call, they asked me to track the product on their website and notify them when it arrives. It’s truly disappointing that a large company like Dyson has been unable to provide a spare part for my premium product for over 4 months. At this rate, they might just sell it for a fee once the warranty expires. Think twice before buying Dyson.
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
On July 5, I submitted a warranty request to have the lower part of my Dyson V15 vacuum replaced. My reference number is 38383407. Throughout the process, I have been in regular contact with Dyson customer service, but I was repeatedly told that the part was out of stock and could not be supplied. I...
I would also like to share my disappointing story regarding my order for an underarm attachment for my Dyson V15 vacuum cleaner. I placed the order over the phone on January 29, 2024, and for 7 months, there was no update on my order. every time I called, I was told that their stock had not been upd...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
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