I purchased the Dyson Gen5detect upright vacuum cleaner, but I found its suction power to be lacking. The carpet cleaning head was unable to properly hoover my carpet. After reviewing my detailed photos and videos, Dyson support acknowledged the issue and promptly sent me an air filter. It has now been two months, and they have yet to deliver the carpet cleaning head, claiming it is out of stock. I've been waiting for two months now, and I don't have any other hoover at home. Whenever I reach out, I consistently receive the same exasperating reply: “Sorry, you’ll have to wait.” I am very unhappy with both the hoover and Dyson’s method of addressing the problem. They need to either accept a return or resolve the issue with the head and suction. Dyson has really let me down, particularly considering the steep price and the unfulfilled claims.
I’m pretty disappointed with my experience with Dyson. I had a problem with my Dyson carpet sweeping head, so I reached out to customer service, and they promised to send me a replacement. It's been two months now, and we still haven't received the shipment. Whenever I call, I always hear the same t...
I purchased a Dyson Gen5Detect Absolute (Prussian Blue/Copper) vacuum, and the carpet head attachment broke. I contacted Dyson support and filed a service request, and they assured me that they would send a new carpet head. However, they mentioned that the part was out of stock, so I needed to wait....
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
3.5 months ago, I placed an order for the Dyson Gen5 Detect, and it arrived in my hands within three days. However, my excitement turned into frustration when I discovered a fault in the carpet cleaning head during the first use. I immediately contacted customer service, and they assured me a replac...
Last December, I was lucky enough to receive a Dyson vacuum cleaner as a gift. The carpet cleaning head wasn't functioning properly, so I went ahead and submitted a replacement request on January 7th. Dyson assured me that they would be sending a replacement head soon. But it's been two months and ...
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