I bought the Dyson Gen5 Detect vacuum cleaner expecting top performance, but instead, I'm constantly struggling with the motor-to-brush connection repeatedly detaching during use. Every time I vacuum, the brush head disconnects, disrupting my cleaning and forcing me to constantly stop and reattach it. When I contacted customer service, I received a frustrating and dismissive response—they basically brushed me off, implying this problem is normal. They offered zero practical solutions, leaving me completely unsatisfied.
Given Dyson’s reputation and the high price of this vacuum, experiencing such a fundamental defect is outrageous. Dyson, stop ignoring this problem and take immediate responsibility. I expect a swift solution. If Dyson fails to resolve this promptly, I will escalate my complaint to consumer protection authorities.
I regret purchasing the Dyson Gen5 Detect Absolute! For a brand with such a strong reputation, this experience has been beyond disappointing. I haven’t even had it for a month, and the attachment is already broken. The wheel on the brush head snapped, making it completely unusable. I contacted cust...
I purchased the Dyson Gen 5 vacuum cleaner just two days ago, expecting it to simplify my cleaning routine. Instead, I'm extremely frustrated because the carpet brush head doesn't spin—it just stops moving as soon as it touches the carpet! I'm forced to restart this brand-new machine multiple times,...
I bought the Dyson Gen5 vacuum thinking I was investing in a high-quality, long-lasting product. However, it’s been a frustrating experience. Not long after purchase, one of the wheels on the brush head broke. I appreciated that the service team sent a replacement brush for free—good customer servic...
I purchased the Dyson Gen5detect (Serial No: Z5T-EU-SGA3196A), expecting a high-quality product, but I’ve had nothing but issues. First, the carpet head broke, and after contacting Dyson, they sent me a replacement instead of repairing it. However, just 3-4 months later, the same issue happened agai...
I own a Dyson Gen5 vacuum, and the Motorbar brush head pin broke just five months after purchase. Dyson sent a replacement two months later, but the same issue happened again after another five months. I barely use this vacuum—maybe once or twice a week—and it’s not even my main vacuum, yet this par...
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