I own a Dyson Gen5 vacuum, and the Motorbar brush head pin broke just five months after purchase. Dyson sent a replacement two months later, but the same issue happened again after another five months. I barely use this vacuum—maybe once or twice a week—and it’s not even my main vacuum, yet this part keeps breaking.
Now, Dyson tells me that since I already received one replacement part, I am no longer eligible for any further support within the warranty period. If the same design flaw keeps causing the part to break, why should the customer be blamed instead of Dyson acknowledging the defect and improving the product?
I bought this vacuum based on recommendations, but I regret my purchase. I will not recommend Dyson to anyone after this experience. I am not even asking for a new part—just a proper repair under warranty. Now, one year later, my Dyson Gen5 sits useless at home. Dyson, honor your warranty and fix your defective parts!
I bought the Dyson Gen5 vacuum thinking I was investing in a high-quality, long-lasting product. However, it’s been a frustrating experience. Not long after purchase, one of the wheels on the brush head broke. I appreciated that the service team sent a replacement brush for free—good customer servic...
I am a Dyson Gen5 user, and I am extremely disappointed with the product and Dyson’s customer service. The foam parts around the headpiece have started deteriorating, causing air leaks and reduced suction power. Despite this clear defect, customer service dismissed my concerns, claiming that the foa...
I purchased my Dyson V10 vacuum in 2022, and after just one year, in 2023, the Motorbar head broke. Dyson replaced it under warranty, which I appreciated. However, now, in 2024, the exact same issue has happened again, but this time, my warranty has expired, and Dyson refuses to provide any assistan...
About 3 to 3.5 years ago, I purchased a Dyson Ball All Floors DC25 vacuum. Unfortunately, the brush head attachment has now broken for the second time. At the time of purchase, I was explicitly told that the parts were covered under a 5-year warranty. During the first incident, Dyson handled the iss...
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