I purchased the Dyson Gen5detect (Serial No: Z5T-EU-SGA3196A), expecting a high-quality product, but I’ve had nothing but issues. First, the carpet head broke, and after contacting Dyson, they sent me a replacement instead of repairing it. However, just 3-4 months later, the same issue happened again! When I reached out this time, Dyson told me they would neither repair it nor send a replacement—I would have to pay for a fix myself.
Why do people choose Dyson? We pay premium prices expecting durability, reliable service, and hassle-free repairs. Instead, I’m being told that I have to pay extra for a faulty part that keeps breaking. This is unacceptable customer service. Dyson, your carpet head attachment is clearly defective—why does this issue keep happening with it while other attachments work fine? Instead of taking responsibility, your service team refuses to even inspect the issue.
I’m not asking for a full machine replacement—I’m asking for a real solution to a recurring problem. If Dyson doesn’t take action and offer a fair resolution, I will pursue legal action. I have video evidence and photos proving the defect.
Still no one has contacted us, what more do we need to do, should we proceed with official legal means?
I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and tha...
3.5 months ago, I placed an order for the Dyson Gen5 Detect, and it arrived in my hands within three days. However, my excitement turned into frustration when I discovered a fault in the carpet cleaning head during the first use. I immediately contacted customer service, and they assured me a replac...
I own the Dyson Gen5 Detect, and recently the round components next to the carpet head broke off by themselves—no impact, no misuse. The product is still fairly new, and I expected much more from a premium brand like Dyson. The real frustration began when I tried to contact customer service for help...
Although it is one of the most costly goods on the market, we chose the Dyson Gen5 Detect wireless upright vacuum cleaner so that we could trust the brand, have no problems, and enjoy using it for a long time. After a few weeks of utilizing the device, the carpet vacuuming main head broke. We called...
Hello, I need to reach out again regarding the issues I have experienced with the Dyson Gen 5 vacuum cleaner. I hope you will not respond with an automated message asking me to call 0850 because I am exhausted and have not received a satisfactory answer. The first breakdown left me waiting for about...
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