I regret purchasing the Dyson Gen5 Detect Absolute! For a brand with such a strong reputation, this experience has been beyond disappointing. I haven’t even had it for a month, and the attachment is already broken. The wheel on the brush head snapped, making it completely unusable.
I contacted customer service, and for over two months, I have been waiting for a replacement. Every time I call, I get the same response: “out of stock.” If Dyson cannot provide proper support for its products, what is the point of paying such a premium price?
A high-end vacuum should come with reliable customer service, yet Dyson refuses to stand behind its product. I demand an immediate resolution—either send me the correct replacement now or issue a refund. If you're considering buying a Dyson, think twice! You may end up paying a fortune for a vacuum you can’t even use!
I purchased a Dyson Gen5Detect Absolute (Prussian Blue/Copper) vacuum, and the carpet head attachment broke. I contacted Dyson support and filed a service request, and they assured me that they would send a new carpet head. However, they mentioned that the part was out of stock, so I needed to wait....
I bought the Dyson Gen5 Detect vacuum cleaner expecting top performance, but instead, I'm constantly struggling with the motor-to-brush connection repeatedly detaching during use. Every time I vacuum, the brush head disconnects, disrupting my cleaning and forcing me to constantly stop and reattach i...
I bought the Dyson Gen5 vacuum thinking I was investing in a high-quality, long-lasting product. However, it’s been a frustrating experience. Not long after purchase, one of the wheels on the brush head broke. I appreciated that the service team sent a replacement brush for free—good customer servic...
I have been waiting for over six months for a replacement carpet brush head for my Dyson Gen5 vacuum cleaner, but it is still out of stock. The wheels on my brush head broke, and when I contacted Dyson customer service, they simply told me to keep using it as is. However, because of the missing whee...
The adjustable attachment on my Dyson Gen5detect Absolute, which allows the vacuum to reach under furniture, suddenly broke during regular use. Now, the vacuum can no longer be used in a flat position, which severely limits its functionality. The joint mechanism that makes the head flexible is now ...
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