Brand-New 2025 Citroën e-C3 Broke Down After Two Months
I purchased my brand-new 2025 model Citroën e-C3 on December 31, 2025. After using the vehicle without any issues for approximately two months, it suddenly malfunctioned while I was driving on February 17, 2025, leaving me stranded in the middle of the road.
My vehicle was towed to the authorized Citroën service center, Kocaeli Çetaş Citroën. I was informed that the vacuum brake pump had failed and that it could take 1–2 months for the part to arrive in Turkey.
The fact that such a critical and safety-related component failed in such a new vehicle, combined with the extremely long part supply time, has caused me serious inconvenience and hardship.
My vehicle, license plate 41 B*** 745, is currently still waiting at the authorized service center.
Although I was informed that I am entitled to a replacement vehicle, no courtesy car has been provided to me during this period.
Despite repeatedly contacting both Kocaeli Çetaş Citroën authorized service and Citroën customer service, no concrete or solution-oriented steps have been taken regarding either the replacement vehicle or expediting the repair process.
I request that the defective part be supplied as soon as possible and that the repair of my vehicle be completed urgently. I also demand that a replacement vehicle be provided to me throughout this repair period.
I expect my situation to be taken seriously, that I be given clear and transparent updates about the process, and that my inconvenience be resolved without further delay.
Progress
I purchased a Citroen EC3 from the İzmit Çetaş Citroen dealership on 31.12.2025. On 17.02.2026, a vacuum brake pump failure occurred, and the vehicle was taken to service. Although I had previously taken the car to service, the process was delayed because the part's serial number was not entered into the system, and my car has now been waiting in the service bay for 17 days.
During this period I repeatedly contacted the headquarters and the dealership, but no concrete solution was provided; I was simply told to wait. The fact that a brand like Citroen experiences such delays in parts procurement and communication has caused me serious inconvenience. My vehicle’s license plate is 41 BDK 745.
When I went to the service center for information, I spoke with a service representative named Ramazan Can. His manner of informing me and his approach were very constructive, and I would especially like to thank him. However, despite his individual efforts, I believe that Citroen as a brand has not shown the necessary speed and care in this process.
I request that the faulty part be obtained as soon as possible and my car be repaired, and that a replacement vehicle be provided to me until the issue is resolved, in order to mitigate my hardship.
