Delonghi

I am reporting a defective De'Longhi CGH 900 toaster machine sold in Türkiye. The product failed on first use by tripping the electrical circuit breaker, which clearly indicates a defect from the outset. The device was taken to an authorized service center in Türkiye, but warranty service was refuse...

On February 10, 2026, I purchased a coffee machine from De’Longhi’s official website under order number TS100217796. Although the website clearly stated that the product would be shipped within two business days, as of the fifth day, my order had still not been shipped. During this time, I contacte...

I purchased a De’Longhi Icona Vintage appliance from a website, and on February 6, 2025, the product began experiencing problems and did not function as expected. Because of this defect, I contacted the relevant seller and explained the issue in detail. Customer service informed me that my payment w...

On September 26, 2025, I purchased a fully automatic coffee machine — De’Longhi ECAM290.61.SB3, product code 42000184, serial number 41632 — from BİM. I have the e-Archive invoice numbered AE02025004304097 as the proof of purchase. I used the machine normally and according to the user manual. About...

About 7–8 months ago, I purchased a De’Longhi ECAM 320.70 TB series coffee machine from MediaMarkt. At the time, I paid $750, and today the same product sells for around $1,030. I specifically chose De’Longhi because I believed it was a high-quality brand, and we stretched our budget to invest in th...

On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...

I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. The authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the part...

In 2023, I bought the Delonghi Magnifica Evo II coffee maker. After approximately one year, the coffee grounds disposal unit stopped working. It's been about 2 months now, and I'm still patiently waiting for Delonghi to locate a service provider for me. Putting the repair process aside, they haven't...

The motor of my Braun blender stopped working just before the warranty ran out. After reaching out to De'Longhi headquarters, I brought the product to their service center. They told me I could grab it in 15 days. But after 15 days, they let me know about an issue with the motor order. They said Bra...

Dear De'Longhi Turkey, I needed the metallic tip of the steam nozzle for my BCO421.S model coffee machine. I contacted the authorized service in my city after obtaining the number from the customer representative. Since the barcode of the machine is next to the water drain hole and has melted, I do...

I purchased a Delonghi CGH1020D toaster from Teknosa's website on December 17, 2023, with order number 2290425845. Although the product arrived on time, on December 20, I noticed a crack in the upper left corner. There's no possibility of damage during shipping as the product was well-packed in foam...

I own a Delonghi CGH912 model toaster, which unfortunately broke down. My frustration stems from the lack of available contacts at the company and a severely limited service network. I reside in the heart of Erzurum, where this brand has no technical service presence. My intention was to procure the...

We are using your ICM17210 Filter Coffee Machine and the upper section where we put the water into the product is broken. Despite our attempts to work with support and procure spare parts from various locations, we have not achieved any results over a span of about 1 month. It's concerning that a br...

On November 11, 2021, I purchased my DeLonghi Eletta ECAM 4576A automatic coffee machine with high hopes of enjoying quality coffee. My experience, however, took a frustrating turn on August 16, 2023. The grinder began making strange noises, prompting me to take it to the nearest authorized service ...

On October 11, 2022, I paid 11,500 lira for two Delonghi coffee machines at the Fakir store in Taurus mall. However, when the products arrived, they were black rather than the gray we had requested. We immediately contacted the seller, Mr. M***, to notify him that the incorrect product had been deli...

I'm not happy with the Perfecta evo esam420.40.b coffee machine from Delonghi. I bought it in February 2022, but it broke in November 2022. We sent it right away to the technical service, but it's been three months and they still haven't fixed it. We call the service center once a week, but all they...