De’Longhi Coffee Machine Replacement Unit Leaks on Day One

About 7–8 months ago, I purchased a De’Longhi ECAM 320.70 TB series coffee machine from MediaMarkt. At the time, I paid $750, and today the same product sells for around $1,030. I specifically chose De’Longhi because I believed it was a high-quality brand, and we stretched our budget to invest in this machine.

Last month, I started having problems with the machine’s display, so the device was sent to service, and a replacement was approved. Today, a new machine was delivered to me as part of that replacement. However, as soon as I installed it, I realized that this machine is also defective. It leaks coffee and water from multiple places and cannot be used properly.

The fact that the first machine failed within 7–8 months, and the replacement unit arrived defective on day one, has left me extremely disappointed and distressed. When I called customer service in the evening, they postponed the process until the next morning. Most likely, I will be asked once again to send the machine to service and wait at least another month.

I do not want to keep dealing with endless service visits and waiting periods. We bought this machine to enjoy coffee at home, yet we have been embarrassed and frustrated despite the amount of money we paid. Today, the same machine costs around $1,030, which means that even if only the original $750 I paid were refunded, I would still suffer a significant financial loss.

For this reason, I request a permanent solution, either by providing a fully tested, fault-free device, or by offering a fair refund or replacement process that takes into account both the inconvenience I have experienced and the current market price of the product.