De’Longhi Fails to Ship Order Within Promised 2 Business Days
On February 10, 2026, I purchased a coffee machine from De’Longhi’s official website under order number TS100217796. Although the website clearly stated that the product would be shipped within two business days, as of the fifth day, my order had still not been shipped.
During this time, I contacted customer service multiple times by phone and email. However, each time I only received generic responses such as, “Your request has been forwarded to the warehouse, and we will inform you,” without any concrete information or a clear delivery date. There was no satisfactory or accountable approach shown regarding either the order process or customer communication.
Due to the delay and the lack of proper support, I was forced to cancel my order myself on February 18, 2026. I experienced both a loss of time and significant inconvenience throughout this process.
I request that my grievance be taken seriously and that the necessary improvements be made to De’Longhi’s order fulfillment and customer service processes to prevent other customers from experiencing similar issues.
Additionally, I have filed a complaint with the Consumer Arbitration Committee and would like to state that I will escalate the matter to other relevant authorities if necessary. I expect this situation to be carefully reviewed and appropriate action to be taken so that other customers considering purchasing from this brand do not experience the same issue.
