Cybex Mios Stroller Recline Mechanism Jams and Shows Premature Wear

I purchased a Cybex Mios stroller on Trendyol and have been using it for about 16 months. Significant cosmetic wear, including faded logos and various scratches, began appearing long ago. These deformations have been noticeably present for about 9 months, and given the product's high price tag and brand reputation, I do not believe this is acceptable quality.

Furthermore, the stroller's recline attachment occasionally jams when I try to lower it into a flat position, which makes me uneasy while using it. This defect directly compromises the stroller's comfort and safe operation.

I reached out to customer service about this problem, and they promised to initiate a video call to inspect it, but no one ever followed up or called me back. I am extremely frustrated by both the prematurely worn-out product and the total lack of customer support.

Because of these cosmetic flaws and the sticking recline mechanism, I demand a full replacement of my Cybex Mios stroller. I request that a proper inspection be conducted and a permanent, satisfying resolution be provided.