I purchased two Cybex Pallas G i-Size car seats, one in 2021 and another in 2023, relying on the brand's strong reputation and high ADAC safety ratings. However, within just 1-3 years, both car seats developed issues, with the side and front barriers beginning to separate. These are supposed to be protective features in the event of an accident, yet they have deteriorated so quickly.
When I reached out to Opera Istanbul, the retailer, their customer service was unresponsive, directing me to an external technical service. To make matters worse, I was told I had to cover the shipping cost (₺2300) to send the defective seats for inspection. I’ve already sent one seat, and now I’m forced to send the second. The high return fees make this experience incredibly frustrating. Given the high cost of these products, it’s unacceptable for customers to be burdened with these charges. Cybex should replace the faulty seats and offer better customer support. I deeply regret choosing this brand and model.
On September 12, 2024, I purchased several Cybex products from your Ankara Çukurambar store: Cybex Cloud T i-Size infant car seat Cybex Eesy S Twist2 stroller Cybex Sirona T Plus car seat Since my baby was born at the end of February, we initially used the Cloud T i-Size. As it has now become to...
I am extremely disappointed with the Cybex Gazelle S double stroller due to multiple serious issues we have experienced. First, the seat recline mechanism malfunctioned, making it impossible to adjust properly. We had this repaired through the service center, but not long after, the same problem occ...
I'm reaching out to express my dissatisfaction with Opera Baby Store, a baby store located in Istanbul, Turkey. I bought a Cybex Aton5 infant car seat and Mios stroller from their Ataşehir branch last month. The salespeople at the Ataşehir branch spoke highly of the Cybex Aton5 and Mios and informed...
On July 20, 2025, I purchased a Cybex Mios stroller from Opera Istanbul Piazza store. The stroller was shipped in separate parts, and while the shipping process was already frustrating, the real issue was a manufacturing defect in the seat unit’s main frame. While assembling it, I noticed that the b...
We purchased the Cybex Anoris T i-Size car seat from Opera Istanbul, expecting to use it when our child reached 9 kg, as stated on their website. However, the seat was far too large, and upon checking the manual, we realized the child must be 15 months old to use it. After reviewing Cybex’s German s...
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